Assalamualaikum bloggers and readers..
Izinkan aku untuk mengadu..
Dan aku ingin terbukakan email aduan aku..tengok macam mana depa nak respon. Bukan tak boleh hidup tanpa telefon atupun line Celcom..
Tapi depa buat aku pening..
Dah la plan nak kasi phone kat anak yang nak masuk U. Last last guna je phone Lurvy dulu. Bukan tak leh beli tapi sbb di bundled kan makanya lagi sonang, kunun nya..
Kalau kita diam ramai pulak yang akan terkena..
Tak tanya tak boleh la..
Nak bising2 pasal rm100 lebih pun tak syok la,,
Tapi dijanjikan lain tak dibuat tu yg tak puas hati..
Kalau depa nak rembat duit setakat RM100 plus tu tak de hal jugak, Mungkin bukan rezeki aku.
Tapi benda2 macam pengguna tak leh diam kot..
Ni dia email aku ke Celcom serta SKMM..
saja nak kongsi sini... abaikan grammar ke menda.. yang penting aduan aku..
"Dear Ms ....,,
As you are aware, we have spoken on the above matter.
To recap:
I was an Digi user ( and still a user, due to celcom
inaction), and had registered to transfer my line from DIGI to Celcom at
Perbadanan Putrajaya road show and have chosen for a data package of 3gb
for RM48.00 (or
rm38.00, I can’t recall exactly and I am confused with the whole event).
For me, the above details ( of how much monthly amount and how many GB) , doesn’t matter
anymore to me:
What matters now is that, Celcom have collected RM 167.50 for to the device of Sony Experia that was supposed to be bundled
with the package, on 27/5/2015 thru my wife, who is
using my phone and line.
1. Since
27/5/2015 , we haven’t received the device as promised. My wife also didn’t
receive the " sim card" as she was
mentioned that she should be able to use current sim.
2. Till now i don’t know the what happen to my money.
3. I
did called Celcom
few time only to be transferred
to i_dont-know-who-whom-not_sure_how-to-solve
4.
I did reported to celcom at Jalan Ampang after
my attempt through phone were not successful and was given your name as AM, (on 7
July 2015). The customer outlet executive (S. K) attended me and wrote the email to you but strictly mentioned to me that
the email cannot be cc-ed to me. She even suggested that she will
mentioned that I will complain to SKMM if celcom didn’t call by end of day. I agreed to her idea.
5. I never knew the
exactly the content of her email as it was not cc-ed to me.
6.
I then called your
number.
7. Again,
attempted to call your no. only not answer and sometime when to voicemail.
8. On
24/7/2015 received a call from you (phewww) only to be given another person
perceived to be responsible. I have asked you to personally convey to the
person on the issue, to call me and to resolved the issue
9. And
now I keep waiting again, without any progress.
Now what I wanna do:
a.I will report this matter to SKMM, via this email.
b. I still hope Celcom can solve this “mystery” since it took
more than 2 months.
c. If not able to solve pls return my money as soon as possible
Thank you..
My contact no is 019-2xxxxxxxxxx
The number supposed to be converted from Digi to Celcom 016-311xxxx
P.s The receipt and supporting document were sent to
you earlier by S.K..
